New Sales-101 Dumps Ppt & Advanced Sales-101 Testing Engine
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Salesforce Certified Sales Foundations Sample Questions (Q106-Q111):
NEW QUESTION # 106
After a sales representative presents a proposal, the customer mentions return on investment as one of their concerns.
Which objection category does this fall into?
- A. Price
- B. Trust
- C. Requirements
Answer: A
Explanation:
Price objections are related to the customer's perception of the value of the solution and their ability or willingness to pay for it. Return on investment (ROI) is a measure of the value that the solution provides in relation to its cost. If the customer is concerned about ROI, it means they are not convinced that the solution is worth the price or that they can afford it. The sales representative should addressthis objection by demonstrating the value proposition of the solution, highlighting the benefits and outcomes that the customer can expect, and showing how the solution can help the customer achieve their goals and solve their problems.
The sales representative should also explore the customer's budget and decision-making process, and offer flexible payment options or discounts if possible. References: Certification - Sales Representative - Trailhead,
[Sales Rep Training: Create Effective Selling Habits - Trailhead]
NEW QUESTION # 107
A sales representative plans to attend a large industry conference.
How can the sales repensure the largest return on investment for attending the conference?
- A. Develop a targeted plan and coordinate a series of touchpoints.
- B. Attend as many networking events as possible.
- C. Set up meet and greet opportunities with attendees.
Answer: A
Explanation:
Developing a targeted plan and coordinating a series of touchpoints is a way to ensure the largest return on investment for attending a conference by maximizing the opportunities to connect with potential prospects, customers, and partners. A targeted plan should include identifying the goals, audience, and message for the conference, as well as scheduling meetings, events, and follow-ups with key contacts.References: https://www.
salesforce.com/resources/articles/sales-conference/#sales-conference-tips
NEW QUESTION # 108
A sales representative wants to transition to a recommendation in a way that demonstrates their ability to provide a competitive solution.
What should they use?
- A. Solution unit
- B. Summary statement
- C. Success story
Answer: C
Explanation:
A success story is what the sales representative should use to transition to a recommendation in a way that demonstrates their ability to provide a competitive solution, because it shows the customer how the sales rep's solution has helped other customers with similar needs and challenges, and what results and benefits they have achieved. A success story can also help to build trust and credibility with the customer, and inspire them to take action. A summary statement or a solution unit are not the best answers, because they are not as effective as a success story in demonstrating the sales rep's competitive advantage. A summary statement is a brief recap of the customer's situation, needs, and desired outcomes, but it does not show how the sales rep's solution can meet them. A solution unit is a specific feature or benefit of the sales rep's solution, but it does not show how it has worked for other customers or what outcomes it can deliver. References: Certification - Sales Representative - Trailhead, Sales Rep Training: Customer Engagement - Trailhead
NEW QUESTION # 109
A sales representative presents a solution and the customer isinterested in moving forward.
How can the sales rep gain the customer's commitment and close the deal?
- A. Propose and schedule an additional demo.
- B. Negotiate to finalize the contract.
- C. Develop a roadmap with complementary products.
Answer: B
Explanation:
Negotiating is the final stage of the sales process, where the sales rep and the customer agree on the terms and conditions of the deal. Negotiating helps to overcome any remaining objections, address any concerns, and close the deal with mutual satisfaction.References: https://www.salesforce.com/resources/articles/sales-process
/#negotiate
NEW QUESTION # 110
How many days are recommended between calls when reaching out to contacts at strategic accounts?
- A. Four business days
- B. Twenty-fivebusiness days
- C. Two business days
Answer: C
Explanation:
https://help.salesforce.com/s/articleView?id=sf.hvs_cadences_examples.htm&type=5
NEW QUESTION # 111
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